01 — Low-code
Pega & case management
Architecture, Constellation UI, process simplification, and durable case designs for complex operating models.
Enterprise low-code & AI consultancy
Automation and AI that hold up in regulated environments
Chakra Services Limited helps banks, insurers, and public-sector organisations design and deliver Pega low-code platforms and generative AI — with governance, auditability, and production readiness built in from day one.
Organisations we have supported
Mastercard
Lloyds Bank
HMRC
Ministry of Defence
Nordea Bank
Credit Suisse
Uniqa Insurance
Capabilities
Focused expertise where enterprise low-code platforms meet practical, governed AI.
02 — Artificial intelligence
Generative AI in production
Document intelligence, policy Q&A, summarisation, and agentic steps with clear human-in-the-loop controls.
03 — Decisioning
Next Best Action & policy
Decisioning patterns and policy-driven routing so automated actions remain explainable and auditable.
Selected experience
Representative programmes across payments, retail banking, insurance, and government.
Mastercard
IPS Debit Exception Processing
High-volume payment exception workflows on Pega, designed for assurance and operational scale.
Lloyds Bank
Accounts Closures — end-to-end simplification
Long-running banking process redesign and durable low-code delivery for account-closure journeys.
HMRC & MoD
Governed low-code for the public sector
Case and process automation shaped for compliance-heavy public-sector operating constraints.
Nordea · Credit Suisse · Uniqa
Banking & insurance delivery
Financial-services and insurance workflows spanning Nordic banking, private banking standards, and insurance operations.
AI innovation
Pega × generative AI patterns
Document validation with vision and LLMs, insurance policy Q&A from unstructured content, and multilingual sentiment inside Pega cases.
About Chakra Services Limited
Founded in April 2022 and led by Ramprasad Madhavan, we are a specialist UK consultancy for enterprise low-code automation and artificial intelligence. We work as delivery partners — helping teams ship platforms that survive production scrutiny, not slideware.
Ready to talk through a programme?
Reach us at admin@chakraservices.co.uk — we typically respond within one business day.